Website Maintenance Plans
Site edits are just a phone call or e-mail away. Our edits are clean, professional, attentive to detail, and timely. We use the latest responsive HTML5 methods to ensure edits and additions look great on mobile devices, and we specialize in attractive layouts. We do not simply copy & paste text onto a page and click save like other competitors. We will also be your webhosting liaison and more. See below for more information and details.
- Each item is explained in more detail below!
Save More When You Pay Annually
We will give you an additional 10% off to the prices you see above if you decide to pay annually instead of monthly. Either way, there are no contracts, and you can cancel at any time! All that is required is a major credit card number–and a website of course ;-)
Below read an explanation of each item mentioned in the plan offerings above.
WP Core Updates
Keep your WordPress software running smoothly by always having the latest version! Just like your computer operating system has updates and upgrades, so does WordPress software, also know as core updates. Updates can contain security patches, bug fixes, or new features. These critical updates are handled automatically, either through WP Engine if you are hosted with them (our preferred host which we recommend to our clients) or by another tool if you are hosted elsewhere. When handled through WP Engine, they create a backup point, update, then make a second update point after the update. All automated. How cool is that?
WP Plugin Updates
Have you ever installed an app on your smart phone? Well, guess what, your WordPress website has apps, too. They are called plugins. Most WordPress websites have plugins installed to extend the functionality of the core software. Just like the core software, plugins must be updated to address security vulnerabilities, deploy bug fixes, or deliver new features or improved functionality. These are handled personally by us for all plan members.
WP Theme Updates
WordPress theme or template updates fix bugs or provide new features, so it is important to keep your themes updated too. Theme updates can also fix security holes at times too. Unlike WP Core and WP Plugin updates, theme updates are not always automatic. They might need to be done manually, depending on your theme. And the theme developer may or may not inform you that a new version of your theme is available. We take the stress away from you worrying about this and handle this for all of our plan members. We will work with you to get the information we need to make sure you are always on the latest & greatest template or theme.
More Details (continued)
We create daily backups of your MySQL database for all of our plan members. We also do an entire backup of all of your files on a monthly basis. We also diversity where backups our stored making sure you do not experience any data lost. Backups are also important if you need to revert to an earlier version of your website for any reason. WP Engine, our preferred host for our clients, creates daily restore points for every site hosted by them.
Sometimes technical issues have nothing to do with your webmaster or your website. Sometimes there are issues or glitches in your hosting account that must be addressed. We have been assisting clients with websites since 1989. One thing we know for sure: most clients dislike contacting their webhost or registrar to handle technical difficulties. No worries… if you prefer, we will contact them for you. We will not direct you to call them like other web firms. We are here to help and will work with your webhost and registrar as needed to resolve any issues with your account.
Don’t worry about contacting your webhost for technical issues. We will handle this for you as part of any plan below. We also work with your host proper settings for your account: daily backups, security, and SSL encryption (important for security & SEO ranking beginning in 2017). Our preferred host, WP Engine, provides all of this automatically, along with one-click staging sites with multiple restore points and more. We will migrate your site free of charge to a WP Engine account if you do not already have one.
Technical Support encompasses fixes glitches on your website or functionality that is not working correctly. Maybe you installed a plugin and it broke your site. Maybe a form we setup is not working correctly anymore because the plugin has a pending update. Any issue of a technical nature will fall into the technical support that we provide, as long as it is related to your website. Although, we have been known to happily help clients with phone and local computer issues as well on occasion (smile).
We find that clients love our phone consultation sessions. So we have formally included it into our member plans. That way members can guarantee we will reserve time with them to have regular phone consults with the frequency depending on the plan. Clients tell us they feel our consults adds priceless value and is one of the many reasons they prefer working with our firm.
Site edits refers by and large to content changes on your website made to text or images, such as adding the latest news or events. It also includes updating products, adding products, and other routine tasks. It can also include adding new posts or pages to name another example. Keeping your site updated with fresh content is important. Being on a plan guarantees you a certain amount of hours per month. If you need more hours, no worries, we will charge you our discounted hourly rate of $47.50 for any update you need that goes over your allotted amount of time.
Turn Around TimeS
Most edits are performed the same day or next day. We give more formal turnaround times for members on monthly plans: 72-hours, 48-hours, or 24-hours depending on which plan you are on. Please note more complex requests (e.g., creating a new custom theme, adding new complex functionality, etc) may fall outside of the realm of a routine edit. If this is the case, no worries, we can still help and will communicate and work with you accordingly.
Measuring your success in business is critical. Are you doing well? Poorly? What is working? What is not? Analytical reporting can provide insights into data that helps you make better decisions and tweak your goals or the strategies you are using to meet your objectives. It is also fascinating and fun to receive a beautiful set of pie charts giving you a breakdown of your activity on social media sites, your website visits and more.
WordPress Training Videos
All our members receive access to top notch WordPress training videos, conveniently accessible from within your WordPress account that show you very basic and also very advanced WordPress skills. There is something for novices and experts alike. The videos are a very popular part of our plans that aligns with our philosophy and vision to empower our clients as much as possible, for those clients who like that type of thing ;-)
One-Time Setup Fee
We charge a one-time setup fee to do all the necessarily behind the scenes stuff to get you up and running on our plan (there’s a few things to setup that takes us a couple hours). We waive this fee for any client who had a website built by us and is using WP Engine fro their webhosting company. We also waive this fee for clients who are subscribed to the Web Matrix or Webmaster levels of the membership plan.
There you Have it!
That was a lot of detail about our plans, but if you would like to hear even more, just shoot us an e-mail or give us a call. We would be happy to answer all of your questions or address any concerns you have. Out of everything we offer and provide, our plans are the most valuable to the majority of our clients.