Website Care Plans

Peace of Mind so you can "Set It & Forget It"

How does a Care Plan Benefit Me?

Websites are Vital

A website built correctly generates leads or sales. It is how job hunters, partners, and customers find you. This is paramount for your business. Having your website(s) up and available for your audience 24/7 without interruption.

Website are Vunerable

What is true for your smartphone & operating system is true for your website.  Your website is an easy target for hackers if the software is not regularly updated. Websites are hacked at alarming rates, even big companies like Amazon & Twitter.

Is Your Time Valuable?

If your time is valuable, you may not want to spend it running backups and security scans, updating software, staying abreast on technology trends and the like.  That all takes time & can be tedious. Hiring a professional allows you to focus on running your business.

Generic Webhost Help

Some webhosts offer website updates and do this for thousands of customers.  So they may not pay attention to finer details of your specific website and business needs nor offer other benefits found in our Care Plans.

Certified Help

We are a Certified WordPress Consultants.  We have been using it since 2007 for all of our websites.  That makes us the smarter choice to keep your website up and running and open for business.

Client Endorsements

Don’t just take our word that our services are a great investment.  Read through one of the numerous endorsements from our clients. We must be doing something right because clients keep coming back!

What We Offer

Whatever it takes for you to be Batman, consider us your Robin. Whether that takes a lot or a little, we have a plan to take care of you. Each plan is brimming full of valuable benefits. Scroll down to see our plans!

Website Purpose

Having a Care Plan means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself, or if you hired an employee.

Webmasters in Demand

Webmasters are in demand.  Just like doctors in the 70s & accountants in the 80s, talented web consultants stay busy these days. Securing guaranteed time with one is a priceless commodity worth investing in.

Exclusive Clientale

We are boutique firm who accepts clients who understand the value their website adds to their business. To see if you qualify, the first step is to apply below for a Care Plan.

 

Must-Have Care Plan Options

Invest in the Website Management your Business Deserves

Pay Yearly and Save 20%

Care Express

$79
Automatic Software Updates
Daily Database Backups
Weekly Full Site Backups
Up-time Monitoring
Security Scans
Performance Scans
Up to 2-Hours Web Requests
Email Support
Website Manual
Training Video Library
Monthly Software Reports
Cancel Anytime
No Long-term Contracts
 
 
 
 
 
 
 
 

Care Essential

$199
Automatic Software Updates
Daily Database Backups
Weekly Full Site Backups
Up-time Monitoring
Security Scans
Performance Scans
Up to 10-hours Web Requests
Email Support
Website Manual
Training Video Library
Monthly Software Reports
Web Host Liaison
Monthly Coaching Call
Traffic & Social Stats Dashboard
Cancel Anytime
No Long-term Contracts
 
 
 
 
 

Care Elite

$399
Automatic Software Updates
Daily Database Backups
Weekly Full Site Backups
Up-time Monitoring
Security Scans
Performance Scans
Unlimited Web Requests*
Email Support
Website Manual
Training Video Library
Monthly Software Reports
Web Host Liaison
Weekly Coaching Calls
Traffic & Social Stats Dashboard
Monthly SEO Reports
WordPress Training Sessions
MailChimp Training Sessions
Website Migrations
E-commerce Support
Cancel Anytime
No Long-term Contracts

Frequently Asked Questions

Must I Sign a Contract?

There are terms of service to agree to, but no contract. You may cancel at any time!

Will my website be backed up daily?

Members of our Care Plans receive daily database backups and weekly full site backups.

Are you able to create multisites?

Why yes we can.

Do you use a content management system? If so, which one?

We deployed CMS solutions for our clients long before they were popular due to our commitment of empowering our clients as much as possible.

We use WordPress exclusively as a CMS solution.  We specialize in self-hosted WordPress sites, both single and multisite installs.

Over 25% of the web (that is millions of websites) use WordPress, companies like CNN, Forbes, and other big names. We do not mean the free WordPress.com accounts, but the kind of WordPress install that you can download and install on your own service space.  Of course, we handle all this for you!

In a summary, WordPress combines simplicity for users and publishers with under-the-hood complexity for developers. This makes it flexible while still being easy-to-use.

How much does a website cost?

Cost depends on many variables. Truly.  Each business is unique and each project requires different resources and has different goals. To inform us of your project requirements and goals, check out our Getting Started page and click the Apply link at the bottom. This is required before we send a proposal.

Note:  We do have standard pricing for our structured Care Plans. Check those out if your site requirements updating and maintenance.

I don’t have time to go into details. I just want it done.

We are definitely not a good match. Clients who have alternative priorities and don’t have time to work with us to flesh our their goals and needs are not projects we invite to work with us.

Can I Save More When Paying Annually?

We will give you an additional 10% off to the prices you see above if you decide to pay annually instead of monthly.  Either way, there are no contracts, and  you can cancel at any time!  All that is required is a major credit card number–and a website of course ;-)

WP Theme Updates

WordPress theme or template updates fix bugs or provide new features, so it is important to keep your themes updated too. Theme updates can also fix security holes at times too.  Unlike WP Core and WP Plugin updates, theme updates are not always automatic.  They might need to be done manually, depending on your theme.  And the theme developer may or may not inform you that a new version of your theme is available.  We take the stress away from you worrying about this and handle this for all of our plan members.  We will work with you to get the information we need to make sure you are always on the latest & greatest template or theme.

WP Plugin Updates

Have you ever installed an app on your smart phone?  Well, guess what, your WordPress website has apps, too. They are called plugins.  Most WordPress websites have plugins installed to extend the functionality of the core software.  Just like the core software, plugins must be updated to address security vulnerabilities, deploy bug fixes, or deliver new features or improved functionality.  These are handled personally by us for all plan members.

WP Core Updates

Keep your WordPress software running smoothly by always having the latest version!  Just like your computer operating system has updates and upgrades, so does WordPress software, also know as core updates.  Updates can contain security patches, bug fixes, or new features. These critical updates are handled automatically, either through WP Engine if you are hosted with them (our preferred host which we recommend to our clients) or by another tool if you are hosted elsewhere.  When handled through WP Engine, they create a backup point, update, then make a second update point after the update.  All automated. How cool is that?

One-Time Setup Fee

We charge a one-time setup fee to do all the necessarily behind the scenes stuff to get you up and running on our plan (there’s a few things to setup that takes us a couple hours).  We waive this fee for any client who had a website built by us and is using WP Engine fro their webhosting company.  We also waive this fee for clients who are subscribed to the Web Matrix or Webmaster levels of the membership plan.

WordPress Training Videos

All our members receive access to top notch WordPress training videos, conveniently accessible from within your WordPress account that show you very basic and also very advanced WordPress skills.  There is something for novices and experts alike. The videos are a very popular part of our plans that aligns with our philosophy and vision to empower our clients as much as possible, for those clients who like that type of thing ;-)

Analytic Reports

Measuring your success in business is critical. Are you doing well? Poorly? What is working? What is not? Analytical reporting can provide insights into data that helps you make better decisions and tweak your goals or the strategies you are using to meet your objectives. It is also fascinating and fun to receive a beautiful set of pie charts giving you a breakdown of your activity on social media sites, your website visits and more.

Turn Around Times

Most edits are performed the same day or next day. We give more formal turnaround times for members on monthly plans: 72-hours, 48-hours, or 24-hours depending on which plan you are on.  Please note more complex requests (e.g., creating a new custom theme, adding new complex functionality, etc) may fall outside of the realm of a routine edit.  If this is the case, no worries, we can still help and will communicate and work with you accordingly.

Site Edits

Site edits refers by and large to content changes on your website made to text or images, such as adding the latest news or events. It also includes updating products, adding products, and other routine tasks.  It can also include adding new posts or pages to name another example.  Keeping your site updated with fresh content is important. Being on a plan guarantees you a certain amount of hours per month.  If you need more hours, no worries, we will charge you our discounted hourly rate of $47.50 for any update you need that goes over your allotted amount of time.

Phone Consults

We find that clients love our phone consultation sessions. So we have formally included it into our member plans. That way members can guarantee we will reserve time with them to have regular phone consults with the frequency depending on the plan.  Clients tell us they feel our consults adds priceless value and is one of the many reasons they prefer working with our firm.

Hosting Liaison

Sometimes technical issues have nothing to do with your webmaster or your website. Sometimes there are issues or glitches in your hosting account that must be addressed.  We have been assisting clients with websites since 1989. One thing we know for sure: most clients dislike contacting their webhost or registrar to handle technical difficulties.  No worries… if you prefer, we will contact them for you.  We will not direct you to call them like other web firms. We are here to help and will work with your webhost and registrar as needed to resolve any issues with your account.

Don’t worry about contacting your webhost for technical issues.  We will handle this for you as part of any plan below.  We also work with your host proper settings for your account: daily backups, security, and SSL encryption (important for security & SEO ranking beginning in 2017). Our preferred host, WP Engine, provides all of this automatically, along with one-click staging sites with multiple restore points and more. We will migrate your site free of charge to a WP Engine account if you do not already have one.

Daily Backups

We create daily backups of your MySQL database for all of our plan members. We also do an entire backup of all of your files on a monthly basis.  We also diversity where backups our stored making sure you do not experience any data lost. Backups are also important if you need to revert to an earlier version of your website for any reason.  WP Engine, our preferred host for our clients, creates daily restore points for every site hosted by them.

Can you help me with Social Media and Email Marketing?

Yes. Digital marketing is one of our Services, which includes but not limited to, social media and e-mail marketing.

Do you write the content for my site?

If you prefer to hire us to develop content, we do have experienced writers on our team who can write great content tailored for your business and industry.

Do you provide training?

We do.  All websites we create come with a Manual!  We also provide training videos with our Website Care Plans, plus one-on-one training sessions.  We are also working on Online Courses you can enroll in to take.

Do you do ecommerce/Online Store websites?

Yes. We help with online donations, online tithes & offerings (for churches), event registration forms that requirement payment processing, online stores and all that entails.

Will my website work on mobile devices?

You bet. Statistics show that more and more people are viewing websites on their mobile devices, so we make sure all websites are HTML 5 responsive and mobile-friendly.

Do I need my own domain name and web hosting?

Every website has both of these. We can use the domain name you already have or help you create a new one. Same with hosting.

How long does it take to design and build a website?

1-2 months give or take, depending on how big your website is and what all it entails.

I’m new to this whole website thing, how does it work?

Please check out our Getting Started and How I Work pages.

 

Glossary of Plan Terms

Care Express

Our Care Express Plan is best for individual professionals, solopreneurs, and small non-profits.  We take care of the bare minimum required to make sure your site is not hacked, stays secure, and online.  This is the bare minimum for any WordPress website.

This plan includes:

  • Peace of mind that your website software is always up to date
  • Secure off-site backups so your site can be restored quickly if anything goes wrong
  • Constant security monitoring to keep out the gremlins and ugly hackers
  • Regular cleaning of your website to keep it running fast and smooth
  • 24/7 monitoring to make sure your site is always available for your customers
  • Video tutorials so you’ll never feel like you’re on your own.

Care Essential

Our Care Essential Plan is perfect for anyone adding features or functionality to their website on a regular basis.  It includes all of Express benefits plus UNLIMITED* small tasks to assist you managing the content on your website and also:

  • Monthly reporting so you can rest assured it’s under control
  • Scans for broken links so we keep the search engines happy
  • Regular contact for accountability and advice so you know you’re not barking up the wrong tree
  • Constant tweaking of website to get more visitors from search engines
  • Two scheduled sessions per month to assist you with basic content management across the site.

Care Elite

Our Care Elite Plan is designed for professionals who are serious about reaping ROI.  The Care Elite plan includes all the benefits listed above plus a monthly strategy consultation session to help you stay clear about your goals and stay accountable.

 

Application

Use the form below to apply for one of our website care plans and we’ll get in touch to see if we’re a good fit.

  • Please tell me a little about your business and what you are trying to achieve so I can see if we are a good fit.
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