TERMS OF SERVICE (TOS)
We are a boutique web agency that services clients all over the world! We are excited to partner with so many projects that our impacting our world for good. This page simply serves to provide the rules of engagement or terms of using our services. We believe in being organized and doing things decently and in order. These policies were created to achieve that goal. If you have a question or concern about anything you see here, please get in touch!
Web Care Plans
JDWeb offers a webmaster retainer service called "Web Care." It includes the following core services and may include optional add-ons at the client's discretion.
Your Web Care Plan with JDWeb Solutions, LLC ("JDWeb") is a month-to-month contract that offers essential services according to the tier or plan to which you are subscribed. Most plans include ongoing management & maintenance services for your website, including but not limited to routine offsite backups, software updates, premium software licenses, technical support, security, and a certain number of content changes each month (the number of changes varies depending on the plan tier to which you are subscribed). For more information, click here.
Websites that are not developed, created, or designed by JDWeb may be ineligible to join a Web Care Plan. This is decided on a case-by-case basis after performing a full website audit. As of 2019, JDWeb works exclusively with clients who pay a retainer.
Website Hosting
JDWeb provides state-of-the-art Managed WordPress hosting through a few premium partners, such as WP Engine. We boast of a 99% average uptime for of our websites. We also optimize for performance and speed on an ongoing basis. We deploy CDN, advanced caching and other practices to increase the success of your project. We are the only point of contact you need for hosting!
Backups
We create daily onsite backups and monthly offsite backups of your website. In the case of website failure or a mistake by a user, we have you covered. We can have your website back up and running in minutes! Please note that for canceled or terminated services, we are not required to store or issue a backup of your website. In cases where we are able to recover a backup at the request of a former client, a recovery fee must be paid upfront.
Security
Security is of the utmost importance. We routinely scan for malware and other security issues such as software vulnerabilities. We also ensure best practices are deployed to avoid rolling out a red carpet for hackers.
Updates
With all major open-source CM solutions, regular updates of software is critical to your website's security & functionality. JDWeb Solutions performs updates to all website plugins, themes, and CMS core on a weekly basis.
Premium Plugin Access
JDWeb Solutions has invested in premium software (primarily premium themes and premium plugins) for the benefit of websites on a Web Care Plan. As long as your Web Care Plan subscription is active, your website may use our agency license for the premium plugins. For premium plugins that provide functionality that is unique to your website, we may require you to cover the license renewal. If you choose to cancel your Care Plan subscription, premium licenses will be revoked, and you will be responsible for purchasing those recurring licenses. This is further detailed in your Website Owner's Manual (WOM) issued to every client on a Web Care Plan.
What is Not Covered in JDWeb Web Care Plans:
Website Redesign or major development
Your Web Care Plan covers small edits but for major requests, we will consider this a project and advise and provide a proposal accordingly. Please note that we do not perform any project work for clients who are not on a Web Care Plan. As of 2019, we only work by retainer. For most projects, a 50% deposit is due to begin, then the remaining balance is due after you approve the project. Invoices that are more than 30 days past due will accrue a late fee assessment of 2%. For any payments that do no clear or fail, you will have 90 days to bring your account current or all services will be terminated. Upon termination of services, a backup can be provided to you for a fee at our discretion.Â
Graphic Design
Graphic design work, including logos, brochures, business cards, letterhead, and the like is considered a project and requires a project proposal.
Digital Marketing
Specific Digital Marketing work is available for Web Care Plan client a Paid Add-on (see Web Care Add-Ons below). This includes Social Media Management and SEO work.
Web Care Plan Add-Ons
Email Marketing Add On
What is the use of collecting email addresses on your website and never communicating with those persons who are clearly interested in you, your product, your service or offerings because they gave you their information. We create attractive emails that communicate the message(s) you desire.
Subscription Payments
Subscription payments will begin at the start of your Web Care Plan. A valid major credit card that has not expired must remain on file to be automatically billed monthly until your Web Care Plan is cancelled. You may cancel at any time with a 30-day written notice sent to our Support Mailbox so that we can properly offboard your website and ensure you have an updated Website Owner Manual (WOM) which is issued to all Web Care Plan clients.Â
Upgrades and downgrades between plans are prorated for upgrades only. If your payment does not clear, you will have 15 days to complete the transaction with us. If you have not completed the transaction within 30 days, we will remove your site from active hosting, meaning your website will be offline, which may also affect your email in some cases. Any Web Care Plan Add-ons that are active for your account will also be stopped. Your site will remain offline and your add-ons will remain stopped until you become current on all billing. If you fail to complete payments for 90 days, your site will be permanently deleted from all of our storages.
Web Design
Typical terms for websites are to pay a 50% deposit upfront, then the remaining half after you approve the website for launching. On occasion, we will launch the website with a payment plan in place. If you default on that payment plan or have not paid the last agreed payment for the website design and development, then the website does not fully belong to you yet.
We require all clients to sign a Launch Agreement prior to launching their approved project, and the final balance in most cases must be settled unless we agree upon a payment plan.
ABSENT OR MIA CLIENTS
If a client is absent and not reachable for four (4) consecutive weeks after multiple attempts (e.g., calls, text, email), or if the client is MIA ("missing in action") without any prior communication, we reserve the right to cancel your project and remove it from our production schedule. Canceled projects must be restarted from the beginning.Â